Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please be prepared to show documentation of all complains, photo.. video.. etc.

To start a return, you can contact us at contact@alamosaddlery.com. All returns require prior authorization from an Alamo Saddlery sales representative (no exceptions). If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All returns are subject to a 20% restocking fee. All return fees are the responsibilities of the customer.

You can always contact us for any return question at contact@alamosaddlery.com.

Return address: Alamo Saddlery 10 Finegan Rd. Del Rio, TX 78840

Custom Returns:

A call for an RA # must be received, and must accompany the merchandise returned.

Custom orders will be charged a 50% restocking fee. (no exceptions)

Restocking fee is subject to change at any time without notice.

Restocking fee is subject to inspection, once item is returned Alamo Saddlery has up to 72 business hours or more to inspect the item, once assessed a refund will be granted.

All returned custom order shipping costs are the responsibility of the customer. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned due to, leather color- All hide will vary from time to time (in the slightest), natural details- veins and moles on leather- All hide is preserved in its natural state, and hide flaws ARE NATURAL DETAILS.

custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.